ZOOL

White Screen then Auto-Close

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Anyone know why my game goes White Screen and then Closes automatically.

It was working at 00:10 GMT 03.03.19 without any issues.
Then when I refreshed the game (closed the application and restarted it), the game didn't load.
The White Screen was all I was faced with (This was 10 minutes later at 00:20 GMT 03.03.19).

What happened, I don't know.
It was working fine one minute, and then complete inoperable the next.

Troubleshooting Steps Taken:
Turned system off and turned it back on again - NO FIX
Edit the Compatibility Settings - NO FIX

 

IN WRITING THE ABOVE
I did something and responded
1. Access Install directory
2. Run Updater.exe
3. A bar will go along and the updater will close automatically
4. Run the Launcher.exe and you may be faced with an error saying unable to connect to server (See attached image)
5. Press OK, then use the little 'X' button on the Launcher to close the Launcher
6. After Launcher has closed, relaunch it again, it should avoid White Screen after that.

Working by 00:40 GMT 03.03.19
If this was part of an update that was running at that time, then great, if not, I hope the Troubleshooting Steps help.

GCMadnessError.png

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On 3/3/2019 at 8:46 AM, ZOOL said:

Anyone know why my game goes White Screen and then Closes automatically.

It was working at 00:10 GMT 03.03.19 without any issues.
Then when I refreshed the game (closed the application and restarted it), the game didn't load.
The White Screen was all I was faced with (This was 10 minutes later at 00:20 GMT 03.03.19).

What happened, I don't know.
It was working fine one minute, and then complete inoperable the next.

Troubleshooting Steps Taken:
Turned system off and turned it back on again - NO FIX
Edit the Compatibility Settings - NO FIX

 

IN WRITING THE ABOVE
I did something and responded
1. Access Install directory
2. Run Updater.exe
3. A bar will go along and the updater will close automatically
4. Run the Launcher.exe and you may be faced with an error saying unable to connect to server (See attached image)
5. Press OK, then use the little 'X' button on the Launcher to close the Launcher
6. After Launcher has closed, relaunch it again, it should avoid White Screen after that.

Working by 00:40 GMT 03.03.19
If this was part of an update that was running at that time, then great, if not, I hope the Troubleshooting Steps help.

GCMadnessError.png

The whitescreen issue yesterday was due to a brief test and maintenance in the client. Apologies for the short downtime. 

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